Sunday, December 28, 2014


DEEPA G. SHENOY  aspires to work in educational field(as a teacher in a primary school) and overseas especially Canada. See her covering letter and CV.

Dear Friend

I would like to introduce myself as a management professional / 40 years / 15+ years experience, worked in leading management positions within Standard Chartered Bank Also responsible to manage the overall business operations both at the front and back office, based at Chennai.

I am approaching you to explore possibility of an association with your organization on full time / long-term and can render support in the following areas:

- Banking Product Sales & Business Development
- Customer Excellence
- Banking & Financial operations
- Secretarial operations to Senior management
- Banking Consultancy
- Compliance, Audit, KYC and AML
- Training & Development
- Migration of Products (International assignments)
- Insurance & Investment banking
- Quality & Assurance
- Admin Operations
- Corporate/Executive Management
- Business Analysis
- Project Management
- Acquisition-Transition-Migration Management
- Business Re-engineering
- Process Development

I know that my proven leadership skills, strong commitment to high ethical & professional standards, & flexibility in devising proactive responses to changing socioeconomic / business conditions would allow me to make a significant contribution in the long run. I would welcome the chance to discuss with you in greater detail. If you wish to schedule a meeting, please let me know. In the meantime, please know that I appreciate your time & consideration.

Please find attached my resume for your perusal. Also note that location is not a constraint for me. 

Best Regards

Deepa G Shenoy

DEEPA G. SHENOY                                                                                      
Mobile: +91-9710434909 ~ E-Mail:

Excellent skills in Banking Product Sales & Business Development /Customer Excellence / Banking Operations both front office(BANK)& back office(SOLE BPO) / Banking Consultancy/Training & Development/Quality & Assurance/Migration of Products (at an International level) /Financial Operations/Project management/Insurance & Investment banking/Acquisition-Transition management/Business Analysis/Corporate-Executive Management ,Systems Integration, seeking  assignments  with an organization of high repute accordingly
Profile Snapshot

        A result oriented professional with 15+ years of rich experience Branch Banking Operations (both front end & back end), Sales & Business Development,  Client Servicing, Payroll & Team Management, Business Analysis ,Training & Development, Insurance & Investment Operations, Financial Operations, Quality & Assurance & Migration of products (at an International level)
        Expertise in designing systems & procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls
        Proficiency in monitoring various banking operations including FOREX with working experience of manual & core banking system and maintaining long-term customer relationships through the provision of high quality service.
        An enterprising leader with proven abilities in leading teams towards the achievement of organisational goals and industry best practices
        Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning

Skill Set

        Formulating standard operating procedures by studying the requirement, level, activities, reporting formats, etc.
        Coordinating internal, external and regulatory audit / inspections; evaluating internal control systems / procedures with a view to highlight the shortcomings.
        Overseeing overall operational performance of the branch, generating business as per the management requirements and achieving set targets.
        Optimizing use of resources to successfully deliver revenue and operational targets as per SLA.
        Achieving pre-set targets of the branch such as increasing deposits base, Account Opening as per KYC Guidelines, promoting all fee products.
        Identifying and networking with prospective clients in the HNW portfolio, generating business from existing accounts and achieving profitability and increasing sales to achieve numbers as well as value and TPP Income targets
        Creating and maintaining a healthy & learning environment which ensures creative & operational development of the employees

Employment Details

Apr’13 – Till date        Capital Press Ltd, 3rd generation of Nathan & Co
Financial Co-ordinator
Directed, promoted, and coordinated the operations of the cooperative in a manner that optimized the
Cooperative’s market share and savings, improved the cooperative’s
Efficiency, helped to achieve the cooperative’s mission and goals, and also resulted in outstanding
Customer service

Apr’07 – Feb’13:        Standard Chartered Bank, Front office Chennai

Growth Path with Highlights

Apr’07 – Mar’08:        Service Manager- Sales & Service delivery Operations (managing both Bank & Back office)
        Knowledge of all Bank related activities – Locker, ATM Operations, Teller Operations , Reconciliation processes, Sales & Service Operations
        Responsible for sourcing  a good number of Corporate Salary Accounts
        Distinguished efforts towards significantly reducing manual entries and rejections by ensuring high quality in-flow of Corporate Salaries
        Enhanced quality of in-flow on Account Activation by incorporating minor suggestions on internal process improvements
        Efficaciously worked towards managing crisis situations, thus being honoured with Team Award for living up to the values of the Standard Chartered Group.
        Key role in the merger of acquisition/merger of American of Express Bank with Standard Chartered Bank
        Offering Banking consultancy

Apr’08 – Feb’13:        Regional Dip-Tester (Cluster Head responsible for the Retail banking Sales & Service Operations both Bank & Back office , solely & directly reporting to the Regional Head
Handling 5 bank branches in Chennai and 15 bank branches outside Chennai
        Cross selling Wealth Management & Asset products
        Massive sales contribution – Champion ,resulting in Haddows branch to top the Campaign
        In-depth knowledge of Retail & Consumer Banking, related to Cards, Loans & other Asset / liability products
        Excellent Client On boarding and Management skills
        Spearheaded Regional Dip Testing with Zero errors of Sales Account Opening/ Sourcing
        In-depth knowledge of wealth management, AML and KYC, risk & compliance  in banking and financial operations
        Conceptualized Training Manual of various service-related processes for Service Managers, rolled out across entire Pan India
        Officiating Branches Manager
        In-depth knowledge of financial analysis and reconciliation
        Appreciation for inducing Audit awareness
        Handling Teams, Retention, Attrition, Relationship, Induction, profitability revenues, Sales Targets, customer servicing & overall Branches Leadership
        Hands on experience in process development and process re-engineering
        In depth Knowledge and hands on experience in compensation analysis and performance management
        Key role in the merger of American of Express Bank with Standard Chartered Bank
        Key role in the performance appraisals of employees.
        Offering Banking Consultancy

Nov’06 – Mar’07:        Tech Mahindra, London
Business Analyst

        Diligently established Internet Banking BPO Site at NOIDA from London

Nov’01 – Oct’06          :           Scope International Pvt. Ltd, Chennai
Sole Subsidiary of Standard Chartered Bank

Growth Path with Highlights

Nov’01 – Jun’05         :           Team Leader Service Delivery– Consumer banking division: Financial Operations, Investment Operations, Compliance Operations, Capital Market Operations, Account Operations
        Supervised a team comprising of 50 staff members and served as an In-Charge for migration & establishing Premium Currency Deposit via financial transaction from Singapore to Chennai
        Successfully discharged project on procurement of stationery resulting in annual cost-savings of USD 1236
        Honoured with Extra-Miler Awards for serving as the driving force & mentor for staff members on technical skills
        Proactively addressed customers’ queries & complaints and received positive feedback from the senior management located at Singapore & Chennai
        Felicitated with “Truly Responsive Award”  for swiftly resolving customer queries & complaints, owing to the merger of Standard Chartered with Grindlays Bank.
        Key role in the merger of Grindlays Bank with Standard Chartered bank

Jul’05 – Oct’06           :           Training Manager - Consumer Banking Operations, solely & directly reporting to the Head of Consumer Banking, handling a team of 385 staff
        Essayed a stellar role in establishing GTO Academy – a crucial entity in inducting highly trained personnel with the ability to handle risks
        Spearheaded Operational Skills Evaluation pertaining to basics of Banking for the entire shop floor
        Organized Retail Banking Certification Course at the prestigious - Stella Maris College, Chennai
        Enhanced training effectiveness by rolling-out an annual cost saving project worth USD 20,000 via concept of Ideal Project
        Effectuated a project on Solar Systems towards facilitating a greener campus
        Felicitated with a Certificate of Loyalty from Group Head of the company for rendering service & contributing to the Standard Chartered Group’s success
        Key role in the merger of Grindlays Bank with Standard Chartered bank
        Key role in the performance appraisals of employees.

Previous Experience
May’99 – Oct’01:        Cameo Corporate Services, Sole agency of Standard Chartered Bank chennai
Junior Executive - Standard Chartered  
        Key role in the movement/transition of Scope International Pvt Ltd (Sole Subsidiary of Standard Chartered Bank), as a centralised hub from Mumbai to Chennai

May’94 – Dec’95:       Fibres & Fabrics International, Bangalore
Export Documentation Assistant

Workshops Attended
        Business English Course conducted by British Council
        Management & Communication Skills
        Effective Cost Management
        Money Laundering Prevention & KYC norms
        Making Effective Presentations
        Operational Risk Training
        Country Induction Course
        Process Change Methodology
        Basic Banking Organization Learning
        Performance Coaching Organization Learning
        Goal Setting & Self Motivation
        Banking & its Regulation
        Individual Values & Engagement Training
        Corporate Social Responsibility
        Advanced course  in MS Office soft skill management

Academic Qualifications

        PG Diploma in Banking and Finance Management from the top B school Loyola Institute of Business Administration, Loyola college, Chennai, Madras University in 2010, full time, equivalent to MBA.
        PG Diploma in (Foreign Trade Management from Indian Management Academy, Bangalore,  Delhi University in 1995
        Pursuing 2nd & 3rd year MBA simultaneously at Madras University
        B.Sc. (General Science) from Mount Carmel College, Bangalore, Bangalore University in 1994

IT Skills: Well versed with MS DOS and Banking Software

Community Development Initiatives

        Participated in Cleanliness Drive as part Social Service and cleaned up the beach

Personal Details

Date of Birth:                        28th October 1973
Residential Address:          H. No. 45, Ellis Road, Pachiyappa Street, Behind Devi Paradise Theatre, Chennai – 600002
Languages Known:             English, Tamil, Hindi, Kannada and Konkani
Name of the spouse:          KS Ganesh Shenoy

        Another challenging esteemed organization with a difference , for another long term


No comments:

Post a Comment